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01 December 2010

Righteous Hissy Fit

you may think i'm on quite the roll in dealing with bitchy people lately. i guess, after all i am on a roll. but i have just one more story to share.

i have this skin cream i get from the medicinary at the local naturopathic college. it is the only herbal cream that helps my sensitive skin and all the conditions that affect it including allergies, intolerances, accidental contagion resulting in a rash, and on and on. a while back, i found that a natural grocery chain was selling it in their stores and yep, it was a couple dollars cheaper there, not to mention a lot closer to my house. so, i started buying the cream at the grocery, that is, until one day, i arrived and found it gone from the shelves. I inquired with the sales staff and was told they actually were not legally able to sell it on the shelves so they had to remove them from sale but the good news was, they could order it for me at the same price and it would be here within a week. i probably go through a 1 oz container every couple of months so it's not a bad investment. i call in my order about a week before i know i'm going to run out so i can pick up a new container just in time. this process has gone well, until of course, now, hence, the reason for my blog post. otherwise, you know, i'd never burden you with this useless information otherwise.

as usual, i called in my order just before my cream was about to run out. i waited the usual week but never got a call that my order was in. then the holidays hit and i was distracted by lazy days, late nights and other important stuff like that. when the second week passed, i called the store to inquire. to my complete chagrin, the order was never ordered. alright, mistakes happen, yes, they do, so I was promised by 'Karin' that she would order it and it would be here on Thursday! Wait - Thursday? Thanksgiving? Karin corrects herself and tells me no, it will be here Friday and that I will get 10% off for wasting my time (the latter part in my own words).

so, i wait actually until Monday to go, just for convenience sake. Monday I walk into the store to pick up my order and lo and behold, it is not there. that should be no big surprise by now, right? it takes the lady, Karin again, to even find my order. when she does, she verifies it really has been ordered this time but it wasn't even ordered until the day before. now my blood pressure is beginning to spike. what is wrong with these people. furthermore, what is wrong with customer service everywhere. cannot anyone do their job? i do keep these thoughts to myself but I am so dissapointed. i really need my cream. i tell karin that she told me it would be here. karin denies it, all the while, i'm wondering if she is going to wipe her runny nose that is dripping way to close now to her lips.

luckily for me, the manager walks by and karin brings her into our conversation, explaining away the events of the last 21 days. i feel the need to put in my 2 cents so i reiterate the fact that my first order request was 21 days ago and that i am a frequent special orderer and this is just really disappointing. the manager, without even a smile or an i'm sorry we screwed you, says, your cream has been ordered and when it gets here we will call you. we will also give it to you for free. FOR FREE? no way! how cool is that. i try to hide my total joy at not having to spend the extra money that i really do not have, plus the fact that luckily this time, i ordered the bigger bottle, so i'm really getting a serious deal here.

i thank them and continue on my way.

i think the moral of this story is that in customer oriented situations i have learned to somewhat behave myself when i don't get what i want or what i expected. instead, i have learned how to have a righteous hissy fit by playing (sincerely) the role of the poor woman done wrong. it unexpectedly got me a truly surprising bonus to what was otherwise a situation tilting towards my inherited ability to throw a public tantrum.

unfortunately, i got a call from the manager again this afternoon that the special order box came in and my order was not in it. before i could reply with a loud WTF is wrong with you people, i was informed that my product is out of stock and that it would come in as soon as the company received more. and yes, i could still get it for free. well, ok, then, as long as i don't have to pay for it, then we're all good. i nicely thanked her, hung up the phone and smiled.  it's the small things that matter sometimes.

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